We only collect what we need to teach your child well, we keep it safe, and we never sell it. In each part below I’ll explain things in simple words first.
This Privacy Policy explains how Bloomtivo Academy (“Bloomtivo”, “we”, “us”, “our”) collects, uses and protects personal information when you visit our website or use our online Quran, Arabic and Islamic Studies lessons. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Bloomtivo Academy is responsible for looking after your information.
Bloomtivo Academy is the data controller for the personal information described in this policy. If you have any questions about this policy or your information, please contact us through our Contact page or on WhatsApp.
The information we collect
Mostly your contact details, your child’s first name and age, and how their learning is going.
Information you give us
- Parent or carer details: your name, email address, phone or WhatsApp number, and country or time zone.
- Child details: your child’s first name, age, current level, and any learning needs you choose to share so we can teach them well.
- Lesson preferences: preferred days and times, the programme you are interested in, and whether you prefer a male or female teacher.
- Messages: anything you send us by WhatsApp, email or through forms on our website.
- Payment information: payments are handled by secure third-party payment providers. We do not store full card details on our systems.
Information created during lessons
- Attendance, progress notes and monthly progress reports.
- Lesson schedules and any changes to them.
Information collected automatically
- Basic technical information such as your browser type and device, which our hosting and security systems use to keep the website working and safe.
- Small files stored on your device. Please see our Cookie Policy.
How we use your information
To arrange lessons, teach your child, keep you updated and keep children safe.
- To arrange your free trial and match your child with a suitable teacher.
- To schedule, deliver and keep track of lessons.
- To send you progress reports and important updates about lessons.
- To take payments and keep financial records.
- To answer your questions and provide support.
- To keep children safe and follow our Safeguarding Policy.
- To improve our teaching and our website.
We will only send you news or offers if you have agreed to receive them, and you can stop them at any time.
Our legal reasons for using your information
Under UK data protection law we must have a lawful basis for using personal information. We rely on:
- Contract: to provide the lessons you have booked.
- Legitimate interests: to run and improve our academy, for example answering enquiries and keeping our website secure.
- Legal obligation: for example keeping financial records and meeting safeguarding duties.
- Consent: for optional things such as marketing messages or recording a lesson. You can withdraw consent at any time.
Children’s information
A parent or carer always books lessons and gives us their child’s details. We collect as little about children as possible.
Our lessons are for children, so we take extra care with their information. Accounts and bookings are made by a parent or carer, not by the child. We only ask for the information we need to teach your child and keep them safe, and we never use children’s information for marketing.
Who we share your information with
Only with people who help us teach and run the academy. We never sell your information.
- Your child’s teacher, who needs to know your child’s name, level and lesson times.
- Service providers who help us run the academy, such as video lesson platforms, messaging services, payment providers, email and website hosting. They may only use your information to provide their service to us.
- Authorities, if the law requires it or if we believe a child may be at risk.
International transfers
Some of our teachers and service providers are based outside the UK. When your information is used outside the UK, we take steps to make sure it is protected to the standard required by UK law, for example by using approved contract terms and only sharing what is necessary.
How long we keep your information
We don’t keep your information forever. When we no longer need it, we delete it safely.
- Lesson and progress records: while your child is learning with us and for up to 2 years after lessons end.
- Payment and accounting records: for up to 6 years, as required for tax purposes.
- Enquiries that did not lead to lessons: up to 12 months.
- Safeguarding records: for as long as required by safeguarding guidance.
Keeping your information safe
We use sensible technical and organisational measures to protect personal information, including limiting access to people who need it, using secure services and passwords, and training our teachers on confidentiality.
Your rights
You can ask to see, correct or delete your information at any time. Just send us a message.
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you or your child;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to limit how we use your information, or object to how we use it;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time, where we rely on consent.
We will reply within one month. There is usually no charge.
Complaints
If you are unhappy with how we have used your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated. If we make important changes, we will let you know.
