Complaints and concerns
If something has not gone well, or something worries you about a child’s safety, please tell us. Every message is read by a real person and handled with care.
If a child is in immediate danger, call 999.
Please do not wait for a reply from us. You can also get help here:
- NSPCC Helpline: report a concern about a child
- Worried about online sexual abuse or grooming? Report it to CEOP
A complaint
For example about a lesson, a teacher’s timing, a booking or a payment.
- We aim to reply the same day.
- We look into it and tell you what we will do.
- If you are not happy with the answer, it goes to the academy director.
A safeguarding concern
Anything that worries you about a child’s safety or wellbeing, including something a teacher said or did.
- It goes straight to our Designated Safeguarding Lead, the academy director.
- It is treated as urgent and kept confidential.
- Where needed, we will contact the relevant UK authorities.
Send us a message
Prefer to talk? Message us on WhatsApp
