These are the simple rules that help lessons run smoothly for every family. I’ll sum up each part for you before the full details.
These Terms and Conditions (“Terms”) apply to all lessons and services provided by Bloomtivo Academy (“Bloomtivo”, “we”, “us”, “our”) to parents and carers (“you”). By booking a free trial or lessons with us, you agree to these Terms. Please read them together with our Privacy Policy, Refund and Cancellation Policy and Safeguarding Policy.
Our services
We teach live, one-to-one online lessons in Quran, Arabic and Islamic Studies for children.
Bloomtivo provides live, one-to-one online lessons in Quran, Tajweed, Hifz, Arabic and Islamic Studies for children. Lessons take place on a secure video platform. The programme, teacher, lesson length and schedule are agreed with you before lessons begin.
Who can book
Only a parent or legal carer aged 18 or over can book lessons for a child.
Bookings must be made by a parent or legal carer aged 18 or over, who is responsible for the child’s account, payments and for following these Terms.
Free trial lessons
Your child gets 2 free lessons. If they don’t click with the teacher, we change the teacher and the lessons stay free until your child feels comfortable.
We offer two free trial lessons so you and your child can meet a teacher and see how we teach. If your child is not comfortable with the teacher, we will match them with another teacher and the trial lessons will remain free until your child feels comfortable. There is no payment and no obligation to continue after the trial.
Booking and scheduling
We agree a regular weekly timetable together, at times that suit UK family life.
- Lessons follow a regular weekly timetable agreed with you.
- Lesson times are shown in UK time unless we agree otherwise.
- If you need to change your regular timetable, please give us as much notice as possible and we will do our best to help.
- We may occasionally need to change a teacher or lesson time. If this happens, we will tell you in advance and offer a suitable alternative.
Fees and payment
You pay in advance for your lessons. You can see our current prices on the Pricing page.
- Our current fees are shown on our Pricing page or will be confirmed to you before lessons start.
- Lessons are paid for in advance, for example monthly or by lesson package.
- Payments are processed securely by third-party payment providers.
- If a payment is late, we may pause lessons until it is received.
- We may change our fees in the future. We will give you at least 30 days’ notice before any change affects you.
Missed lessons and cancellations
Our rules for cancelling a lesson, missed lessons and refunds are explained in our Refund and Cancellation Policy, which forms part of these Terms.
During lessons
A quiet space, a working device, and a grown-up at home: that’s all your child needs.
- Please make sure your child joins on time from a quiet place with a working device, camera, microphone and internet connection.
- A parent or carer should be at home during every lesson.
- We expect kind and respectful behaviour from everyone, including students, parents and teachers.
- Lessons must not be recorded, shared or posted online without our written permission.
Our teaching materials
All teaching materials, worksheets and resources we provide are for your child’s personal learning only. Please do not copy, share or sell them.
Ending lessons
- You may stop lessons at any time by letting us know, following the notice period in our Refund and Cancellation Policy.
- We may end or pause lessons if fees are not paid, if there is repeated non-attendance, or if behaviour puts the wellbeing of a child or teacher at risk.
Our responsibility to you
We will provide lessons with reasonable care and skill. We are not responsible for problems caused by things outside our control, such as internet outages, power cuts or issues with your own devices, but we will always try to help and rearrange lessons where we reasonably can. Nothing in these Terms limits your legal rights as a consumer.
Complaints
If something is not right, please tell us straight away through our Contact page or on WhatsApp. We will listen carefully and do our best to put it right quickly.
Changes to these Terms
We may update these Terms from time to time. The date at the top of this page shows when they were last updated. We will tell you about any important changes before they affect you.
Law
These Terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also have rights under the law where you live.
